Experiencing some mild
turb-a-lance, some mild flat-u-lance, some disorientation flying down to
Shanghai in the morning, rather than at night. Flying down on a strange carrier. China Eastern tries. They try in a way that seems more earnest and
less contemporary than Air China. When I
check in at the business line, there is a big Archie Bunker chair at the head
of the line. No one encourages anyone to
sit in this chair. No one collapses down
into the furniture when it is their turn at the head of the line. The lining of the chair is old and most
people like me want to arrange matters and move on as quickly as possible. Still this Mao-welcomes-Nixon-for-a-chat,
concept of hospitality is what someone decided top-service is all about.
I am doubtful that this flight will be on time, but it is,
and I am grateful for that. The lady who
has processed my ticket than calls out for someone to help with luggage. I only have a small bag on wheels, but before
I know it, a young man has taken my bag and is leading me across the
floor. We are walking along a frayed red
carpet. The China Eastern lad in the
white, short-sleeved shirt hasn’t said anything to me and no doubt assumes we
are stymied linguistically. So I call to
him and he explains the process. His
accompaniment on the red carpet journey ends here. Security is over there.
I didn’t bother with any of their lounges. I walked along the old Terminal Two airport
corridors considering fifteen year-old memories of when this was the cities
“new” airport. That Starbucks that used
to be up here is gone. Someone is trying
to skype me. And I realize I’ve gone the
wrong way. Gate nineteen is completely
the opposite direction.
The random mix up in the ears is interesting. A bit of time with Little Richard and “Tutti
Fruiti” “boy you don’t know what you’re doing to me.” That “boy” must have been intentional. Then the original version of “Can You See the
Real Me?” from the Who’s Quadrophenia.
And now I can’t help but imitate John Entwistle’s bass runs. A strange middle aged foreigner, plucking
away at invisible bass strings. The
lines take on a new meaning for different phase of life, as old songs can
sometimes do.
I board the plane and everyone bows. Is that good
service? It’s an attention to service,
I’ll grant you. But you wonder if their
benchmark must simply be JAL and ANA.
Another gent in a short sleeved white shirt takes me to my seat with a
smile and another bow. Yes. A glass of water would be nice. But first, where is the bathroom?
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